Online Privacy Training (Privacy Officers & Managers) - Health Services (2024)

(for staff level training, 
click here)
(for webinar format, click here)
(for non-health service providers, click here)


This course provides training for senior staff of health service provider organisations with responsibilities for managing privacy compliance. 

It provides users with in-depth training on health service providers' obligations regarding the handling of personal information under the Commonwealth Privacy Act's Australian Privacy Principles (APPs), how to apply the requirements in practice, how to manage privacy risks and how to maintain a privacy compliance framework.

The course is industry-specific, addressing obligations and scenarios in the context of health services.

The course maximises learner engagement through interactive elements balanced with high-quality training content. Real-life case studies and quizzes are used to demonstrate and reinforce how obligations apply in practical scenarios.

Users receive a Participant Handbook (90 pages) containing all course materials which is suitable for subsequent use as a privacy reference handbook.

The course is updated annually to remain current with laws, cases and Commissioner guidelines.

The course can be purchased as a package with the Online Data Breach Notification Scheme Training - for Health Service Providers course (1.5 hrs).

Key features

  • state-of-the-art e-learning platform
  • graded assessment
  • user reports
  • certificates of completion
  • deployable on client LMS (optional) (SCORM compliant)

Learning outcomes

Knowledge of:

  • health service providers' privacy obligations under the Privacy Act (all APPs and DBN Scheme);
  • how to apply obligations in practice (including core business processes);
  • how to identify and manage privacy risks;
  • how to maintain a privacy compliance framework;
  • how to perform the role of a privacy manager.

Who is the course for?

Senior staff of health service providers responsible for managing privacy, such as Privacy Officers, medical records managers and risk managers.

Course outline

      Privacy Act
      Coverage of Act

2-Australian Privacy Principles
      APP 1 - Open & transparent management of data
      APP 2 - Anonymity and pseudonymity
      APP 3 - Collection of solicited information
      APP 4 - Receiving unsolicited information
      APP 5 - Notification of collection
      APP 6 - Use or disclosure
      APP 7 - Direct marketing
      APP 8 - Cross-border disclosure
      APP 9 - Government identifiers
      APP 10 - Quality
      APP 11 - Security
      APP 12 - Access
      APP 13 - Correction

3-Practical Issues

      COVID-19 management measures
      Privacy consents
      Privacy Act reforms


The course is authored by Jeremy Douglas-Stewart, a specialist privacy lawyer at Privacy Law Consulting Australia. Jeremy was a member of the Privacy Commissioner's Consultative Group during her review of the Privacy Act in 2004/05 and of the Australian Law Reform Commission's Privacy Principles Roundtable in 2007. Jeremy has been delivering privacy training workshops since 2007 and is author of the Australian Privacy Law Handbook loose-leaf subscription service for lawyers.


5 hours (can be completed in multiple sittings - bookmark function returns user to last page viewed when logging back in). Logins are valid for 12 months.

Sample clients (from privacy courses for all industries)

HEALTH - WentWest Medicare Local, Sunshine Coast Hospital
RETAIL - Canon, Vodafone, Supercheap Auto
PHARMACEUTICAL - Bristol-Myers Squibb, Lundbeck
ENTERTAINMENT - SkyCity Casinos, Village Roadshow
INSURANCE - NRMA, Health Care Insurance
NOT-FOR-PROFIT - Salvation Army, Médecins Sans Frontières
PROFESSIONAL ASSOC - Pharmaceutical Society of Australia
GOVERNMENT - Department of Health, Old Parliament House

System requirements

An up-to-date web-browser is all that is required to view the courses - for example:

  • Windows: Microsoft Edge, Google Chrome, Mozilla Firefox
  • Mac: Apple Safari, Google Chrome, Mozilla Firefox


$765 + GST (single user licence)

Group discounts - 2 persons - 10%; 3 persons - 12.5%; 4 persons - 15%; 5+ persons - contact us to request a quote.

How to order

An invoice for payment will be sent following receipt of order.

Terms & Conditions: The purchase of this product is subject to the standard Terms & Conditions for Training Products - Electronic